RMS — 04

RMS Returns & Credit Manager app icon

Returns &
Credit
Manager.

Streamline your returns process and turn refunds into store credit. A smooth, branded returns experience that keeps customers coming back.

Available on the Shopify App Store
Shopify App Store Documentation

Self-Service Returns Portal

Return approved screen

Branded Customer Portal

Customers initiate returns from a branded portal embedded in your store. They select items, choose a reason, and get instant next steps — no support tickets needed.

Start a return

Store Credit & Exchanges

Offer customers store credit instead of a refund, keeping revenue in your business. Support instant exchanges for a different size or colour.

Returns analytics dashboard

Returns Analytics

Understand why customers return products. Track return reasons, rates by product, and the impact of store credit on your bottom line.

Free plan available

Turn returns into
retained revenue.

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